Tag Archives: Mobile Ready Employee Referral software

1. Branded Referral Portal
1

How Naukri Referral provides Personalized Branding to your Referral Portal ?

Companies Get branded Referral Portal and option to customize the following –

1. Referral Web App  – Color theme and icon

2. Referral Portal – Color theme , Company Logo, Banner/Background Image

3. Referral Widgets – Customize widgets – display/hide as per preferences

 

1. Custom Communication Settings
1

Custom Email Settings

Naukri Referral understands the need of personalizing the communication to Employees and candidates.
And, provides super high flexibility to do so.

Email Settings is a dedicated section to customize and set up –

1. Which emails have to be sent at what frequency

2. If these emails have to be sent at all

3. What From name and Email alias has to be used

4. What personalized communication has to be sent – options to customize subject, content, signature etc.

 

 

 

 

 

 

 

 

 


1. Hiring through Employee Referrals
1

What are Employee Referrals ?

Employee referral is a cost-effective way of finding the right, more reliable talent through your employees’ network. Recruiters share open vacancies to their employees who in turn refer their contacts for these positions.


 

Why are Employee Referrals one of the best ways to hire !

Employee Referrals are one of the best ways to recruit candidates –

1. Cost ROI
Average Cost of hiring through Employee Referrals could range anywhere between 40 % – 60% cheaper than other channels of hiring

 

2. Quicker than other recruitment channels
Closure time is the essence of recruitment in current era. There is a marked average reduction in time by 20% – 30% when hiring through Referrals

 

3. Quality Hires
Although a tough parameter to measure, Quality hiring is an attribute more likely to be associated with Employee Referrals as compared to normal hiring. This can be especially true in case referring employees are themselves great employees.

 

4. Cultural Fit and Adaptability
Research suggests that hires through Employee Referral are found to have longer stay in organizations.

 

5. Higher Retention of employees
Referrals are a better fit in your organization because of two primary reasons – one they are pre-vetted and approved by your referring employees; Two, they are better in their understanding of the company culture and “How-things-work-here” as compared to a direct hire. Both these reasons provide faster orientation and better adaptability for the incoming hire

 

Read How to create a good Referral Program

 

1. How do Employees Refer their friends
1

Where all can my employees share referred jobs?

Employees can share referral jobs on:

Social networks like facebook, twitter and LinkedIn

Mobile messengers like Whatsapp, gtalk by simply copying the link of the job and pasting it in the messenger, and

Employees also send emails to their friends by clicking on ‘Send Mail to friends’ link in referral email

Refer job tuple

 

 

2

How can my employees share Jobs on social networks?

Employees can share jobs on various social networks like Facebook, LinkedIn and Twitter
from the referral mailer itself in a single click.

 

3

Would my employees be able to forward the referral mailer to their personal network?

Yes, employees can forward the referral mail to their personal networks using the
‘Send referral email to friends’ option.

send referral job to friends

 

Read more on ‘How to Import contacts from Outlook, LinkedIn and Excel’

2. About Naukri Referral Tool
1

What is Naukri’s new Referral Hiring Tool all about?

Naukri Referral is an End to End Employee Referral Management Tool.

  • Easy to use Product with Mobile Ready Referral portal and Web App
  • Social Media Referrals
  • Employee engagement through Extensive Gamification
  • Integrated Tracking and Reporting


 

2

What are the salient features of Naukri Referral tool?

Top Features which provide End to End Referral Management –

 

1. Employee Referral Automation

2. Company Branding

3. Employee Engagement and Gamification

4. Social Media Referrals from Employees’ Networks

5. Custom Application Process

6. Automated Screening Process

7. Real time Notifications and Communication to Employees

8. Integrated Tracking

3

What are the broad steps to recruit through Referral tool?

i. Post Jobs on Referral Site

Reuse your existing Naukri Job postings for Referrals or Post a Job only for your Employees.

ii. Notify Employees about jobs

Create a custom Referral and notify employees about new jobs

Employees can further share them with their friends on their professional and social networks

iii. Sit back and evaluate the referral applies

As referrals and applications flow in, you will be able to evaluate applies and track the employees who referred them. Change the candidate status

iv. Reward Employees

According to the Referral reward policy set, reward the employees.

2. Automatic Notifications to Employees
1

Can system send out Automatic Notifications to Employees ?

Naukri Referral system has option to send out automatic notifications to
employees about following events –

  • Status Updates
  • Comments from HR team
  • Referrals done by Employee’s friends
  • New Badges earned by employee (in case Gamification module is active)

 

In addition to the above, Enterprise version of Product also allows
Notifications to the Facebook account of employees.
This feature is not available on Other Social Media Channels due to their limitations to provide such a feature.

 

2. Employee Help Pages/FAQs
1

What are FAQs

-Option for recruiter to define answers to most common referral/IJP  related queries by employees on the referral portal

-These can be seen even without login to the referral site

 

2

How to enable FAQs?

  • Under Referral settings -> “Other Settings” -> Enable help page/FAQs for employees

This will enable pre-populated FAQs on referral site

 

3

How to add/edit more FAQs?

1.Click Manage

2.You can create new categories or add questions within existing categories.

Allows up to 10 questions for each category.

add_edit

4

Where can employees view the FAQ section?

On referral site in Non-logged in case, employee can see the FAQ link next to Register button at the top.

If the employee is logged in, then she needs to go to profile settings, in the dropdown she will find the FAQ option.

When Not logged in:

Not_logged_in

When Logged in:

logged_in

 

5

Any other feature?

Yes, Employees can view the questions and share their feedback in case they need any more clarifications.

Employee feedback is available at back end and the same can be provided on request.

feedback    comment

 

6

Can sub users also manage this FAQ settings ?

Yes, Sub users have the right to add/ edit categories and questions in this page.

However enabling/disabling  the FAQ section can only be  done by the super-user.

2. Referral Web App on Mobile
1

What are the features of Referral Web App

 


 

2

What does Naukri Referral Web App Offer ?

 

 

 

 

 

3

Branding Customizations possible in Web App

3. Benefits - Naukri Referral
1

Why should I use Naukri Referral tool?

Naukri referral Tool is a powerful application which helps companies Automate their referral program.

3. End to End Automation for Recruiter
1

What kind of automation can the tool provide to Recruiters ?

3. Manage Referral Duplicates
1

How can I manage duplicates across all my referral applies

1) Referral system allows recruiter to blocks duplicate referrals in a single job.
Example – jobseeker1@gmail.com referred once cannot be referred again for the same job.

2) Recruiter can also manage duplicates across ALL referrals in the system.

This is available as a setting and switched ON by default.

 

Recruiter can set duplicity check period ranging from 1 month –12 months.

Setting a duplicity check period for 4 months would check and highlight ALL duplicate referrals if happening within 4 months.

Example- jobseeker1@gmail.com already referred for Job 1, if referred for Job 2 within 4 months, will get highlighted as duplicate Referral.

dup3

Clicking on Original CV opens the original referral CV, of which the current CV is marked duplicate of.

4. Advanced Gamification
1

How can companies engage better with Referring Employees ?

4. Salient Features
1

What are the salient features of Naukri Referral tool?

Top Features which provide End to End Referral Management –

 

1. Employee Referral Automation

2. Company Branding

3. Employee Engagement and Gamification

4. Social Media Referrals from Employees’ Networks

5. Custom Application Process

6. Automated Screening Process

7. Real time Notifications and Communication to Employees

8. Integrated Tracking

2

How Naukri Referral Works ?

4. Send a message to Employees for Referred candidate's status change
1

Can I send a message to employee while changing a referral candidate status ?

Yes ! Referral allows you to comments and messages for Referrals under yours ‘Track Referral’ section.

Comments are for recruiter’s internal use and NOT Visible to employees.

comment1

 

Messages to employees can be mentioned under the message section.

These can typically be the reasons/justifications for a status like whether the profile was relevant or why it got rejected.

 

msg1

 

Employees get the messages on their referral site as well as in the referral status mails.

comm2

5. How it works
1

How Naukri Referral Works ?

5. Mapping Referrals with Employee Codes
1

I wish to map my Referral system with my Employee Codes

Referral allows recruiters to use Employee Code as part of their referral system.

Super user can enable from the settings page

ecode1

 

Once enabled, it will be visible to employees in their account settings for addition/editing.

ecode2.jpg

Recruiters can add employee codes while registering employee or can update later for already registered employees.

a) Adding employee code while registering –

Bulk Registration option will also show employee code field for excel upload.

Employee codes can be added using the same during registration itself.

ecode3

 

b) Updating Employee code for already registered employees –

Go to ‘Manage users’ page -> Update employee code

To update employee codes for already registered employees, add Email-id and employee codes as shown below.

ecode4

 

5. Social Media Referrals
1

Get More referrals through Employees’ networks

6. Detailed Reporting on Referral Data
1

Can I fetch various reports on my Referral applies data?

Yes, Referral provides you with a total of 8 different reports to slice and dice referral data.

All these can be –

1) generated on screen,

2) downloaded in excel formats

3) automated to receive notifications on email

reports1

 

7. Custom Communication for Employees/Candidates
1

Send Custom Communication to Employees/Candidates

a. Sending Referral Emails
1

Lot of my Employee use Smart Phones. Does Naukri Referral work on Mobile ?

Yes, Naukri referral tool is built for Mobile .
It allows your employees to remotely access the mails and do the same set of sharing activities from their smart phones as well.

How Naukri Referral works on Mobile

2

What if I enter an email ID multiple times while sending referral invitation?

Naukri system automatically removes duplicate email-ids while sending emails.
So a mailer recipient will receive just one email, even if she is mentioned many times in the mailing list

3

Can I remove duplicate email IDs to whom that email has already been sent?

Yes, Naukri system allows you to remove the email IDs from the recipients list to whom the email has already been sent in the last 7 days.
Also, duplicate emails in the same lot are removed automatically.

4

I feel uncomfortable in sharing link for job details posted on Naukri.com. My employees could use this as an opportunity to go ahead and search jobs on Naukri.

There is NO mention of “Naukri.com” anywhere in the mailer and the mail is sent from HR’s email-id. Job posting link in the Referral mailer only aims to provide employees with the job details. If jobsite access is not available to the employees, then they would not be able to search jobs on Naukri.

5

Is there a limit to the number of emails that can be sent to employees?

A maximum of 1000 emails can be sent in one instance. This process can be repeated as often as required. This way any number of emails can be sent to employees as required.

6

Can I create custom mailers for my employees?

Yes, Naukri referral tool allows you to create attractive custom mailers with multiple readily available theme options including mobile friendly ones. User can create custom mailers and save template for later user as well.

7

Which all automated mailers are sent from the system to my employees?

Below are the details on the mailers that are sent from the system to the employees or the recruiter –

8

Does these automated mailers go from Naukri id?

These automated mailers will go from the email id that you set in ‘Email Settings’ section in Referral settings tab.

email settings

9

Know reasons why the Create Referral Email may be undelivered

Why my Email is not getting delivered to Employees!

The most common reason your employees emails are not getting delivered is because they may have been blocked by your IT team. It is possible that these emails have run into problem with your ‘Internal Firewalls’.

Why does it happen ?

Some companies do not like seeing emails going ‘To’ and ‘From’ the same domain, while being passed through a third party.

For instance, you may be sending the email from you@YourEmail.com to employees@YourEmail.com .
In the middle of this process, your email goes through Naukri server.
It is possible that your company IT team may find these emails suspicious and block them.

Is it a big issue ?

No, this problem happens in few cases; nothing to worry about.
It can be handled very easily.

What is the solution ?

Solution is very simple.
Your IT team needs to whitelist our IPs. This would mean they are Ok receiving emails from our application.Our Product team will work with your IT team to resolve this quickly.

Connect with us and we will take it forward with your IT team.

How much time will this whole process take ?

In most cases, can be resolved in 1-2 days.

Is there any risk involved ?

No, this is a completely safe process. We use exclusive IPs to send out emails to your Employees.
Your IT team can safely mark these IPs as allowed;
Once done, your applications emails will start flowing in.

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks,

Naukri Referral Team


 

10

Select Jobs to Send

Go to Create Referral Mailer page and select the jobs for which you want to invite referrals from employees.

 

The dropdown lists all your active jobs (including “free private jobs”) posted in your account.

Please note that at a time you can select up to 5 jobs. You can run another set of mailer activity if there are more than 5 jobs in a single click.

 

Attach referral amount/ other benefits for specific jobs. Defining and displaying the same will motivate the employees to give you good referrals and also increase employee engagement with the tool.

 

 

Add and Manage Employees
1

How can I add new employees in the system?

Manage Users page lets you add new employees in the system using ‘Register employees in bulk’ link.

Once the recruiter add employees in the system, they will be sent an activation email using which they can verify their accounts. All the employees who verify their accounts will start reflecting in ‘Verified Users’, others will start reflecting in ‘Non-verified Users’. Recruiter can select all ‘Non-verified users’ and resend invites to get them onboard from the tool itself in few clicks.

2

My employees weren’t able to reset their passwords for some reason, can I do the same for them?

Yes, HR can reset the password for employee accounts from Manage Users tab.

User can search on employee name/email in the verified user list (in Manage Users Tab) and reset their password using ‘Reset Password’ button.

3

I don’t want my exiting employees to be able to login into my company referral site, can I delete their account once they exit?

Yes, Recruiter can delete employee accounts from their interface from their end only.

This can be done using below steps:-

Go to ‘Referral’ -> ‘Manage Users’ -> Search on the employee name whose account is to be deleted -> select employee and click on delete.

Advanced Features
1

How can I manage duplicates across all my referral applies

1) Referral system allows recruiter to blocks duplicate referrals in a single job.
Example – jobseeker1@gmail.com referred once cannot be referred again for the same job.

2) Recruiter can also manage duplicates across ALL referrals in the system.

This is available as a setting and switched ON by default.

 

Recruiter can set duplicity check period ranging from 1 month –12 months.

Setting a duplicity check period for 4 months would check and highlight ALL duplicate referrals if happening within 4 months.

Example- jobseeker1@gmail.com already referred for Job 1, if referred for Job 2 within 4 months, will get highlighted as duplicate Referral.

dup3

Clicking on Original CV opens the original referral CV, of which the current CV is marked duplicate of.

2

I wish to map my Referral system with my Employee Codes

Referral allows recruiters to use Employee Code as part of their referral system.

Super user can enable from the settings page

ecode1

 

Once enabled, it will be visible to employees in their account settings for addition/editing.

ecode2.jpg

Recruiters can add employee codes while registering employee or can update later for already registered employees.

a) Adding employee code while registering –

Bulk Registration option will also show employee code field for excel upload.

Employee codes can be added using the same during registration itself.

ecode3

 

b) Updating Employee code for already registered employees –

Go to ‘Manage users’ page -> Update employee code

To update employee codes for already registered employees, add Email-id and employee codes as shown below.

ecode4

 

3

Can I send a message to employee while changing a referral candidate status ?

Yes ! Referral allows you to comments and messages for Referrals under yours ‘Track Referral’ section.

Comments are for recruiter’s internal use and NOT Visible to employees.

comment1

 

Messages to employees can be mentioned under the message section.

These can typically be the reasons/justifications for a status like whether the profile was relevant or why it got rejected.

 

msg1

 

Employees get the messages on their referral site as well as in the referral status mails.

comm2

4

Custom Email Settings

Naukri Referral understands the need of personalizing the communication to Employees and candidates.
And, provides super high flexibility to do so.

Email Settings is a dedicated section to customize and set up –

1. Which emails have to be sent at what frequency

2. If these emails have to be sent at all

3. What From name and Email alias has to be used

4. What personalized communication has to be sent – options to customize subject, content, signature etc.

 

 

 

 

 

 

 

 

 


5

Can system send out Automatic Notifications to Employees ?

Naukri Referral system has option to send out automatic notifications to
employees about following events –

  • Status Updates
  • Comments from HR team
  • Referrals done by Employee’s friends
  • New Badges earned by employee (in case Gamification module is active)

 

In addition to the above, Enterprise version of Product also allows
Notifications to the Facebook account of employees.
This feature is not available on Other Social Media Channels due to their limitations to provide such a feature.

 

ATS Integration
1

Can i get all Referral Applies in my ATS ?

Yes, Naukri Referral Tool now allows users to integrate their Job Posting and Referral responses with their ATS.

This would all applies will flow back to your ATS in your desired format.

For more information, please contact us at support@naukri.com

 

b. Employee Management
1

Do I need to import email-ids every time I send referral emails?

No, you can easily save contacts within the Naukri system and create your own customized lists for future use.

This can be done using ‘Referral’ -> ‘Manage Users’ -> ‘Contact Lists’

2

Are my contact lists private?

Yes, all the contact lists created by a sub-user are completely secure and private.
No other sub-user can see or modify these contact lists.

3

How can I add new employees in the system?

Manage Users page lets you add new employees in the system using ‘Register employees in bulk’ link.

Once the recruiter add employees in the system, they will be sent an activation email using which they can verify their accounts. All the employees who verify their accounts will start reflecting in ‘Verified Users’, others will start reflecting in ‘Non-verified Users’. Recruiter can select all ‘Non-verified users’ and resend invites to get them onboard from the tool itself in few clicks.

4

My employees weren’t able to reset their passwords for some reason, can I do the same for them?

Yes, HR can reset the password for employee accounts from Manage Users tab.

User can search on employee name/email in the verified user list (in Manage Users Tab) and reset their password using ‘Reset Password’ button.

5

I want to create and maintain contact lists in the tool for easier use, how can I do the same?

This can be done using ‘Referral’ -> ‘Manage Users’ -> ‘Contact Lists’

6

What are the different sources to import contacts in the tool?

Using various sources, like LinkedIn, Excel, Outlook, gmail and yahoo contacts

7

I don’t want my exiting employees to be able to login into my company referral site, can I delete their account once they exit?

Yes, Recruiter can delete employee accounts from their interface from their end only.

This can be done using below steps:-

Go to ‘Referral’ -> ‘Manage Users’ -> Search on the employee name whose account is to be deleted -> select employee and click on delete.

8

My employees weren’t able to reset their passwords for some reason, can I do the same for them?

Yes, HR can reset the password for employee accounts from Manage Users tab.

User can search on employee name/email in the verified user list (in Manage Users Tab) and reset their password using ‘Reset Password’ button.

9

What are the different sources to import contacts in the tool?

Referral tool allows user to import contacts using various sources, like LinkedIn, Excel, Outlook, Gmail and Yahoo.

10

I don’t want my exiting employees to be able to login into my company referral site, can I delete their account once they exit?

Yes, Recruiter can delete employee accounts from their interface from their end only.

This can be done using below steps:-

Go to ‘Referral’ -> ‘Manage Users’ -> Search on the employee name whose account is to be deleted -> select employee and click on delete.

Based on Referral Program Type
1

My Employees don’t have Official emails – can i still use Naukri Referral?

Naukri Referral is designed to accomodate employees without official email domains.
Based on client requirement, employees having non-official email domains (public domains) like gmail, yahoo etc. can be allowed on the referral site.

Naukri referral team can help clients register employees with non-official email domain.
All that is required is a confirmation from the company that emails are for full time employees of the company.

 

2

Some or all employees in my company do not have Email-ids. Can Naukri Referral handle that ?

Naukri Referral – Enterprise version has the feature to allow Referrals from Employees not having email-ids.

The product allows client HR team to register employees on referral portal without email-ids and instead use any other identification like employee code or anything else available with the HR team.
Referrals from these employees can tracked in the HR account and reports can be generated on the same.

3

How will Naukri Referral work if my Employees do not have Internet access in office ?

Naukri Referral is designed with mobility in mind and mobile-first as its priority.

While it allows employees to access Company’s referral portal on desktop, the same is also available on mobile site and as a lightweight mobile web app.
Employees can browse through the referral site on low bandwidth on mobile phone and refer their friends on the go.

It thus, provides 24 X 7 referral access for employees in true sense.
Also, even though some companies have restricted social media access in office premises, HR can seek referrals from Employees’s networks through mobile referrals.

 

 

4

How will Naukri Referral benefit if company does not have a referral program currently ?

In case you do not have an existing referral program, Naukri team would suggest to set the same before buying Naukri referral.

A Good referral program can do wonders and add a cost efficient and reliable hiring channel to your Recruitment pie. read more on How Employee Referral helps hire better, faster and cheaper

 

In case you are interested in knowing more on how to set up a good referral program, read our primer on –

How to create a Good Referral Program

In case you need suggestions on how to set it up, do reach out to us at ReferralSupport(at)naukri.com and we can share our experience from other clients with you.

5

Have less employees and referral is manageable on on email/excel. Will Naukri Referral help ?

Naukri Referral adds glamour to your Referral hiring and also streamlines it.
As a Company with low number of employees and looking to grow, Referral channel
can be a very good source of hiring with essence around – hire better, hire faster, hire cheaper.

Branding Internal referral program to employees is another facet that is critical for making Referral a success.
This again can be done very easily through Naukri Referral.

We would strongly recommend you to speak to your team for a quick demo and we can help you understand better how to make the most of your Employee strength
You can reach us  ReferralSupport(at)naukri.com.

 

c. Tracking Referrals
1

How long does the referral data remain available in the system?

Referral tracking data is available in your system for 1 year from the date of first referral for that job.
You can download this data anytime in excel format from your account.

Jobseeker CV is available as per your current response manager duration.
Free eApps/BRV – 3 months

Paid eApps – 1 year

2

Can i get all Referral Applies in my ATS ?

Yes, Naukri Referral Tool now allows users to integrate their Job Posting and Referral responses with their ATS.

This would all applies will flow back to your ATS in your desired format.

For more information, please contact us at support@naukri.com

 

3

Where can I track my referral applications?

All the referral applications (Job Applies or Drop CV) can be tracked in Track Referral tab.

track ref

4

Will the system allow 2 employees to upload duplicate CVs of the same candidate?

If employee A has uploaded a referral CV, tool will not allow same candidate (check on same email) CV to be uploaded against the same job for 30 days. Next try of upload would be shown a message ‘Candidate already referred’.

Although, if the same candidate CV is uploaded against any other job, system does not take this as a duplicate and uploads this successfully.

The above is possible only if the recruiter has not blocked duplicate responses across jobs from eApps options to block responses.

5

On what criteria does the system treats apply as duplicate?

Currently, system treats email id/mobile number as the criteria for detecting duplicates.

6

For how much time does the system checks for the CV duplicity?

CV duplicity is checked for 1 month in normal apply.

If using eApps, block responses can increase it up to 12 months (across jobs as well).

7

Can I block duplicate responses across all or selected jobs?

Yes, If using eApps, block responses can increase it up to 12 months (across jobs as well).

8

I have subscribed for CSM, will my referral responses come to eApps or CSM?

Referral responses come to both –

Track referral interface, &

CSM /eApps, whichever is set as the response manager when posting the job

9

Does the status change in Track Referral interface also reflect in eApps?

Yes, candidate statuses changed in track referral interface also reflect in eApps and vice versa. eApps and track referral statuses are synced.

10

Can I attach a questionnaire which my employees can fill before submitting any referral CV?

It is an optional feature, client can get it activated from back end and any Questionnaire attached to referral jobs would be visible to employees as well.

Companies with Employees having non-official email-ids
1

My Employees don’t have Official emails – can i still use Naukri Referral?

Naukri Referral is designed to accomodate employees without official email domains.
Based on client requirement, employees having non-official email domains (public domains) like gmail, yahoo etc. can be allowed on the referral site.

Naukri referral team can help clients register employees with non-official email domain.
All that is required is a confirmation from the company that emails are for full time employees of the company.

 

Companies with Employees without Email-ids
1

Some or all employees in my company do not have Email-ids. Can Naukri Referral handle that ?

Naukri Referral – Enterprise version has the feature to allow Referrals from Employees not having email-ids.

The product allows client HR team to register employees on referral portal without email-ids and instead use any other identification like employee code or anything else available with the HR team.
Referrals from these employees can tracked in the HR account and reports can be generated on the same.

Companies with Limited Referral hiring or low Employee base
1

Have less employees and referral is manageable on on email/excel. Will Naukri Referral help ?

Naukri Referral adds glamour to your Referral hiring and also streamlines it.
As a Company with low number of employees and looking to grow, Referral channel
can be a very good source of hiring with essence around – hire better, hire faster, hire cheaper.

Branding Internal referral program to employees is another facet that is critical for making Referral a success.
This again can be done very easily through Naukri Referral.

We would strongly recommend you to speak to your team for a quick demo and we can help you understand better how to make the most of your Employee strength
You can reach us  ReferralSupport(at)naukri.com.

 

Company does not have an existing Referral Program
1

How will Naukri Referral benefit if company does not have a referral program currently ?

In case you do not have an existing referral program, Naukri team would suggest to set the same before buying Naukri referral.

A Good referral program can do wonders and add a cost efficient and reliable hiring channel to your Recruitment pie. read more on How Employee Referral helps hire better, faster and cheaper

 

In case you are interested in knowing more on how to set up a good referral program, read our primer on –

How to create a Good Referral Program

In case you need suggestions on how to set it up, do reach out to us at ReferralSupport(at)naukri.com and we can share our experience from other clients with you.

Create Referral Mailer
1

Lot of my Employee use Smart Phones. Does Naukri Referral work on Mobile ?

Yes, Naukri referral tool is built for Mobile .
It allows your employees to remotely access the mails and do the same set of sharing activities from their smart phones as well.

How Naukri Referral works on Mobile

2

What if I enter an email ID multiple times while sending referral invitation?

Naukri system automatically removes duplicate email-ids while sending emails.
So a mailer recipient will receive just one email, even if she is mentioned many times in the mailing list

3

Can I remove duplicate email IDs to whom that email has already been sent?

Yes, Naukri system allows you to remove the email IDs from the recipients list to whom the email has already been sent in the last 7 days.
Also, duplicate emails in the same lot are removed automatically.

4

I feel uncomfortable in sharing link for job details posted on Naukri.com. My employees could use this as an opportunity to go ahead and search jobs on Naukri.

There is NO mention of “Naukri.com” anywhere in the mailer and the mail is sent from HR’s email-id. Job posting link in the Referral mailer only aims to provide employees with the job details. If jobsite access is not available to the employees, then they would not be able to search jobs on Naukri.

5

Is there a limit to the number of emails that can be sent to employees?

A maximum of 1000 emails can be sent in one instance. This process can be repeated as often as required. This way any number of emails can be sent to employees as required.

6

Can I create custom mailers for my employees?

Yes, Naukri referral tool allows you to create attractive custom mailers with multiple readily available theme options including mobile friendly ones. User can create custom mailers and save template for later user as well.

7

Which all automated mailers are sent from the system to my employees?

Below are the details on the mailers that are sent from the system to the employees or the recruiter –

8

Does these automated mailers go from Naukri id?

These automated mailers will go from the email id that you set in ‘Email Settings’ section in Referral settings tab.

email settings

9

Know reasons why the Create Referral Email may be undelivered

Why my Email is not getting delivered to Employees!

The most common reason your employees emails are not getting delivered is because they may have been blocked by your IT team. It is possible that these emails have run into problem with your ‘Internal Firewalls’.

Why does it happen ?

Some companies do not like seeing emails going ‘To’ and ‘From’ the same domain, while being passed through a third party.

For instance, you may be sending the email from you@YourEmail.com to employees@YourEmail.com .
In the middle of this process, your email goes through Naukri server.
It is possible that your company IT team may find these emails suspicious and block them.

Is it a big issue ?

No, this problem happens in few cases; nothing to worry about.
It can be handled very easily.

What is the solution ?

Solution is very simple.
Your IT team needs to whitelist our IPs. This would mean they are Ok receiving emails from our application.Our Product team will work with your IT team to resolve this quickly.

Connect with us and we will take it forward with your IT team.

How much time will this whole process take ?

In most cases, can be resolved in 1-2 days.

Is there any risk involved ?

No, this is a completely safe process. We use exclusive IPs to send out emails to your Employees.
Your IT team can safely mark these IPs as allowed;
Once done, your applications emails will start flowing in.

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks,

Naukri Referral Team


 

10

Select Jobs to Send

Go to Create Referral Mailer page and select the jobs for which you want to invite referrals from employees.

 

The dropdown lists all your active jobs (including “free private jobs”) posted in your account.

Please note that at a time you can select up to 5 jobs. You can run another set of mailer activity if there are more than 5 jobs in a single click.

 

Attach referral amount/ other benefits for specific jobs. Defining and displaying the same will motivate the employees to give you good referrals and also increase employee engagement with the tool.

 

 

Custom and System Mailers
1

Lot of my Employee use Smart Phones. Does Naukri Referral work on Mobile ?

Yes, Naukri referral tool is built for Mobile .
It allows your employees to remotely access the mails and do the same set of sharing activities from their smart phones as well.

How Naukri Referral works on Mobile

2

Can I create custom mailers for my employees?

Yes, Naukri referral tool allows you to create attractive custom mailers with multiple readily available theme options including mobile friendly ones. User can create custom mailers and save template for later user as well.

3

Which all automated mailers are sent from the system to my employees?

Below are the details on the mailers that are sent from the system to the employees or the recruiter –

4

Does these automated mailers go from Naukri id?

These automated mailers will go from the email id that you set in ‘Email Settings’ section in Referral settings tab.

email settings

Department Wise Referrals
1

Department Wise Referrals

HR admin will now have the ability to create Departments in Naukri Referral Tool. These Departments can mimic the organizational division of work force and help the HR to categorize Referral jobs by the departments they belong to. Employees can also be assigned a department.

When the department settings will be ON –

  • the employee would be able to see separate tabs of each Department. Under these tabs the employees will see the jobs belonging to that particular department.
  • Employees can choose to follow departments indicating their interest in knowing about the jobs posted in these departments.
  • The system will use this information while sending the new jobs mailer to the employees.
  • Thus each employee will receive a custom made email for them with jobs belonging to the departments they follow.

 

Only Department Specific Referrals

In addition, the HR admin has an option to restrict the employees to view jobs only from their own departments.

This can be done just by tuning ON ‘Only department specific Referrals’ setting.
In case this setting is turned ON, the employees would not get an option to follow/unfollow departments as they would only be able to see Referral jobs that belong to their own department.
The new jobs mailer will similarly contain only those jobs belonging to the employees’ department.


Common questions and answers

Creating and assigning departments

Q: Where can the HR admin create Departments?

A: HR admin can create departments by going to Department Settings in the left hand menu bar on Referral settings page. Turn the setting ON and create departments by clicking on Add Department at the bottom of the page.

 

Q: How many departments can be created?

A: At maximum 50 departments are allowed.

 

Q: How can I assign a department to a Job?

A: While creating a new Job, you can choose a department from the department dropdown. This dropdown will display all the departments that are created by the HR admin. Similarly, the department can be added to an existing Job by editing the Jobs and choosing a department from the dropdown.

 

Q: How can I assign a department to an employee?

A: Go to Manager Users from Referral Main menu. You can specify the department while adding a new user to the system OR you can choose to update departments of employees by selecting the Update Departments from the Dropdown on top right of page.

 

Q: Can I assign more than one departments to Jobs or employees?

A: No, only one department can be assigned to a job or an employee at given point of time.

 

Q: Can I choose not to assign a department to a job or an employee?

A: Yes, assigning department is optional.

 

Following a department

Q: Where can the employees follow/unfollow departments?

A: They can do it from

  1. The Referral Site home page by selecting the department tab and then clicking on the follow/unfollow button OR
  2. They can go to Account Settings and click on the unfollowed department to follow it and vice versa.

 

Q: What will happen when the employee follows a department?

A: The department will start showing a blue colored star next to the name of the department.

 

Q: By default, will the employee be following any departments?

A: Yes, by default, the employee will be following all the departments that exist in the system.

 

Q: Can the employee choose to unfollow all the departments?

A: No, the employee has to follow at least one department. Also the employee has to follow his/her own department.

 

 

Q: Will I get a notification when a job is posted in my department?

A: No. Though the new jobs will be included in the automated mailer for new jobs.

 

Q: Will the employee only receive jobs from his/her own departments in all mails, even those sent by the HR explicitly?

A: No, only in the automated new jobs mailer the employee will see jobs from the department that she is following. The employee would see all the jobs in the email sent by the HR manually.

 

Q: If there are no new jobs posted in the departments that are being followed by me, will the employees receive the new jobs mailer?

A: If the employee is following all the departments and still there are no new jobs in the any of the department, the employee will receive the new jobs mailer with jobs which do not have any department associated with them.

If the employee is following few departments (and not all) and there are no new jobs in these departments then the employee will not receive a new jobs mailer.

 

Q: Can I restrict the employees to see jobs belonging to only a few selected departments?

A: No. At present the HR can choose to restrict the employees to see only those jobs which belong to the employee’s department but cannot selectively show jobs from a set of departments.

 

Q: Are the departments also applicable to IJP?

A: Yes.


Only Department Specific Referrals

Q: Will the employee be able to see department tabs when the only department specific referrals setting is ON?

A: No. The employee will see all the jobs belonging to her own department under Referral. No tabs will be shown.

Employees do not have Internet access
1

How will Naukri Referral work if my Employees do not have Internet access in office ?

Naukri Referral is designed with mobility in mind and mobile-first as its priority.

While it allows employees to access Company’s referral portal on desktop, the same is also available on mobile site and as a lightweight mobile web app.
Employees can browse through the referral site on low bandwidth on mobile phone and refer their friends on the go.

It thus, provides 24 X 7 referral access for employees in true sense.
Also, even though some companies have restricted social media access in office premises, HR can seek referrals from Employees’s networks through mobile referrals.

 

 

Enable 'Drop a referral CV' for Employees
1

Is there a limit on the number of folders that can be created in ‘Invite General CVs’?

No, there is no limit on the number of folders that can be created in ‘Invite general CVs’.
You can create as many as you need.

Enterprise Referral
1

Department Wise Referrals

HR admin will now have the ability to create Departments in Naukri Referral Tool. These Departments can mimic the organizational division of work force and help the HR to categorize Referral jobs by the departments they belong to. Employees can also be assigned a department.

When the department settings will be ON –

  • the employee would be able to see separate tabs of each Department. Under these tabs the employees will see the jobs belonging to that particular department.
  • Employees can choose to follow departments indicating their interest in knowing about the jobs posted in these departments.
  • The system will use this information while sending the new jobs mailer to the employees.
  • Thus each employee will receive a custom made email for them with jobs belonging to the departments they follow.

 

Only Department Specific Referrals

In addition, the HR admin has an option to restrict the employees to view jobs only from their own departments.

This can be done just by tuning ON ‘Only department specific Referrals’ setting.
In case this setting is turned ON, the employees would not get an option to follow/unfollow departments as they would only be able to see Referral jobs that belong to their own department.
The new jobs mailer will similarly contain only those jobs belonging to the employees’ department.


Common questions and answers

Creating and assigning departments

Q: Where can the HR admin create Departments?

A: HR admin can create departments by going to Department Settings in the left hand menu bar on Referral settings page. Turn the setting ON and create departments by clicking on Add Department at the bottom of the page.

 

Q: How many departments can be created?

A: At maximum 50 departments are allowed.

 

Q: How can I assign a department to a Job?

A: While creating a new Job, you can choose a department from the department dropdown. This dropdown will display all the departments that are created by the HR admin. Similarly, the department can be added to an existing Job by editing the Jobs and choosing a department from the dropdown.

 

Q: How can I assign a department to an employee?

A: Go to Manager Users from Referral Main menu. You can specify the department while adding a new user to the system OR you can choose to update departments of employees by selecting the Update Departments from the Dropdown on top right of page.

 

Q: Can I assign more than one departments to Jobs or employees?

A: No, only one department can be assigned to a job or an employee at given point of time.

 

Q: Can I choose not to assign a department to a job or an employee?

A: Yes, assigning department is optional.

 

Following a department

Q: Where can the employees follow/unfollow departments?

A: They can do it from

  1. The Referral Site home page by selecting the department tab and then clicking on the follow/unfollow button OR
  2. They can go to Account Settings and click on the unfollowed department to follow it and vice versa.

 

Q: What will happen when the employee follows a department?

A: The department will start showing a blue colored star next to the name of the department.

 

Q: By default, will the employee be following any departments?

A: Yes, by default, the employee will be following all the departments that exist in the system.

 

Q: Can the employee choose to unfollow all the departments?

A: No, the employee has to follow at least one department. Also the employee has to follow his/her own department.

 

 

Q: Will I get a notification when a job is posted in my department?

A: No. Though the new jobs will be included in the automated mailer for new jobs.

 

Q: Will the employee only receive jobs from his/her own departments in all mails, even those sent by the HR explicitly?

A: No, only in the automated new jobs mailer the employee will see jobs from the department that she is following. The employee would see all the jobs in the email sent by the HR manually.

 

Q: If there are no new jobs posted in the departments that are being followed by me, will the employees receive the new jobs mailer?

A: If the employee is following all the departments and still there are no new jobs in the any of the department, the employee will receive the new jobs mailer with jobs which do not have any department associated with them.

If the employee is following few departments (and not all) and there are no new jobs in these departments then the employee will not receive a new jobs mailer.

 

Q: Can I restrict the employees to see jobs belonging to only a few selected departments?

A: No. At present the HR can choose to restrict the employees to see only those jobs which belong to the employee’s department but cannot selectively show jobs from a set of departments.

 

Q: Are the departments also applicable to IJP?

A: Yes.


Only Department Specific Referrals

Q: Will the employee be able to see department tabs when the only department specific referrals setting is ON?

A: No. The employee will see all the jobs belonging to her own department under Referral. No tabs will be shown.

2

Schedule Bulk Email and Email Log

 

Bulk Email

A super user or sub user can send referral jobs using create referral mail. The user can send these jobs to 1000 employees in one go.

To enable the HR to send these mails to much larger group of employees in one go we have introduced the ability to schedule a bulk email.
With bulk email the HR can send the Referral Jobs to a maximum of 1.5 lacs employees in one click. The bulk email will be scheduled for sending on next calendar day morning.

Email Log

Email Log will enable the HR to see the scheduled Bulk emails, provide them an option to cancel the scheduled bulk email and see the already sent emails.
The log will provide other useful information like which user sent the email, how many employees were sent the email, date of sending the email, how many emails were opened and current status.
The HR can filter the log entries based on status and date.

 


FAQs

Bulk Email

Q: How many maximum emails can a user schedule in a day?

A: Each company is given a maximum quota of 1.5 lacs emails that can be scheduled in one day, for all sub users combined. Thus a user can schedule a maximum of 1.5 lacs emails if no other sub user has scheduled any email.  (This quota would be 3000 if the client has a consultant type account)

 

Q:  Where do I get an option to schedule the bulk email? 

A:  You can schedule a bulk email to be sent from Create Referral Mailer itself. You should be able to see the option to choose from sending the email instantly or schedule it using bulk email.

 

Q: How do I choose the recipients of the bulk email?

A: On selecting the Bulk Email Option, you can choose to

  1. Use the set of email Ids that were sent the bulk email last time OR
  2. Upload a new list of email Ids using an excel file

 

Q: If an email Id is repeated in the excel file, will that person receive two mails?

A: No, duplicate email Ids will be removed and the person will receive the mail only once.

 

Q: If there are invalid email Ids in the excel sheet I uploaded, will it be deducted from the daily quota?

A: No, only valid email Ids will be counted and scheduled for sending the emails. The invalid and duplicate email Ids will not be deducted from the daily quota.

 

Q: Can a sub user schedule more than one bulk email in one day?

A: Yes, as long as the daily quota is not exhausted.

 

Q: Will the last used set of email Ids be maintained for each sub user?

A: Yes, each sub user will only be able to select his/her last used set of email Ids.

 

Q: Can I set reminder mails on the scheduled mails?

A: No, they can only be set on regular create referral mails which are sent immediately.

 

Q: If I exhaust my daily quota of bulk emails will I be able to send the regular create referral mails to employees?

A: Yes, the quota limit of bulk email will not affect the regular create referral emails.

 

Q: Can I schedule a bulk email and send a regular referral email at the same time?

A: No. Only the option that you selected the last would be used to send the emails.


Email Log

Q: How many maximum records can I see in the Email Log?

A: You can see as many records there are in the last one year.

 

Q: What is difference between Manual and Automated Tabs? OR Which emails are shown in Email Log?

A: Manual Tab: This tab lists down the Scheduled Bulk email and create referral mails sent by any sub user

Automated Tab: This tab lists down the automated mails – new jobs mail and Leaderboard mailer sent to employees and the reminder emails of the create referral mails scheduled by sub users.

 

Q:  What happens when I cancel a scheduled bulk mail?

A: The status of the scheduled bulk mail is changed to cancel and the email campaign cancelled will not be executed. The number of emails in the cancelled email campaign will be added to the daily quota of bulk email for that day.

 

Q: Will I see all the email campaigns scheduled in future?

A: No. Only the Bulk emails scheduled will be seen as scheduled. The other kind of email campaigns like new jobs mailer, leaderboard mailer will only be shown in email log once they are sent.

 

Q: Can I download the email log?

A: Yes, you can download it as an excel file by clicking on the link present at the bottom of the table.


 

3

Referral Incentive – Payment in Stages

Challenge for most companies looking to incentivize referrals – How to make it attractive and engaging ?

 

Introducing option to pay referral incentive in stages/tranches in the Referral Enterprise variant.

Payout policy is defined by specifying the duration after the candidate joins when the employee who referred the candidate is eligible to receive referral amount.
With payment in stages the HR would get the flexibility to define payments to be made in more than one stages e.g. paying some amount after one month of joining and remaining referral amount after 2 months of joining.

These amount at each of the stages can be a percentage of the referral amount or can be a fixed amount/benefit. In addition, the amount can be given not only after the candidate joins but even when the candidate is shortlisted, offered a job etc.


FAQs

Q: Where can I define the payment in stages?

A: You can go to the Payout Settings menu in left menu bar under Referral’s Settings. Turn on the Allow Partial Payment in Referral and start defining stages.

 

Q: How many stages can I define?

A: You can create one stage for each of the unique combinations that can be made from statuses available in the system with the duration available in the dropdown.

Q: Can I define multiple stages based on single status say joined?

A: Yes, there can be multiple stages e.g. 1 month after joining 20% referral amount, 2 months after joining 80% referral amount.

Q: What happens if the payment policy changes after a referral is made? Will the payment to be made follow the new policy or the old policy?

A: The payment to be made for a particular referral would follow the policy that was existing at the time the referral was made.

Q: Can the system consider the payment as per the policy that is present at the time of candidate’s joining and not at the time of referral?

A: Yes. But it has to be requested and will be changed from backend. The policy will only be followed for all the future referrals being made.

 

Q: Can I define some percentage of referral amount and a fixed amount to be given at the same time?

A: Yes. For example, you can define to give 50% of referral amount after 2 months the candidate has joined and also give Rs. 1000 after 2 months the candidate has joined. Payment in % and fixed amount however are captured in different tables on settings page.

 

Q: Can the payment policy differ from job to job?

A: No at any given point in time the policy will be applicable to all the jobs.

 

Q: Where can I see the payment to be made to a particular employee for his/her referrals?

A: You can see it in Payout Report available under Referral Reports.

4

Custom Stages in Referral Tool (Available in Enterprise Referral)

Different organizations have different processes and stages of recruiting. To cater to these needs and give more flexibility in capturing these stages, Naukri Referral Tool provides the ability to define custom status to indicate various stages in hiring process.

Custom Stages in Referral

Recruiters can

* Define new stages – Add new stages apart from the default stages available

* Edit Names of the existing stages – Edit the name of existing default stages to reflect your organization’s unique process

* Define sub stage for a stage – Mimic your actual process in detail with sub stages

* Delete a Stage – Remove redundant stages from the process

New Stages and changes made in them would be reflected in all Naukri response managers as well (eApps and CSM).

 

FAQs

Q: Where can I find the current stages present in the system?

A: You can see them by going to Referral > Settings > Selection Stages

Q: How can I add or edit a stage?

A: On Selection Stages page, click on ‘Customize’ button at the bottom. This would open a page where you can add or edit a stage.

Q: How can I add a sub stage?

A: Click on the small arrow present on an existing stage tuple. This would allow you to add a new stage by directly adding a name or clicking on ‘+’ icon.

Q: How can I delete a stage?

A: You can delete a stage by clicking on the trash icon present on the stage tuple

Q: I have CSM Pro and I have already added customized stages, will they be available in Referral tool?

A:  Yes they will be available in Referral tool also.

5

Walk-in Jobs on Referral site

Walk-in jobs are a common way to invite referrals for job openings in your organization. Naukri Referral Tool allows recruiters to share these Walk-in Jobs with employees by posting it on Employee Referral Portal as well as sending them in a customized mail.

 

FAQs

Q: How can a recruiter post a Walk-in Job on Referral site?

To post a Walk-in job, recruiter can select the type of the job as ‘Walk-in’ in the Manager Responses section while posting the job. Based on the settings, the job will be auto-pushed to referral site or can be added by the recruiter manually from Manage Referral/IJP Jobs page.

Q: How would the employees know about the Walk-in Jobs?

* Walk-in Jobs will have a special icon next to the Job title

* Upcoming Walk-in Jobs can be seen in a widget on their home page.

* Employees can see the calendar of all future Walk-in Jobs and search Walk-in jobs based on location, department etc.

Q: How can an employee refer a friend for a Walk-in Job?

Employees can upload a CV for their friend or they can share the Job details on their networks with just one click. Candidates can use the links shared by the employees to know about the Walk-in details and apply.

Q: How would the candidate know about the Walk-in Job?

When employees upload a CV, the candidate receives an email with the job details. The candidate can read the Job description and also request to be reminded via an automated email a day before the Walk-in Job.

Similarly, when employees share Job details on their networks, the candidates can Apply for the Job and choose to be reminded a day before the Walk-in Job.

 

How it works for Employees
1

Where all can my employees share referred jobs?

Employees can share referral jobs on:

Social networks like facebook, twitter and LinkedIn

Mobile messengers like Whatsapp, gtalk by simply copying the link of the job and pasting it in the messenger, and

Employees also send emails to their friends by clicking on ‘Send Mail to friends’ link in referral email

Refer job tuple

 

 

2

How can my employees share Jobs on social networks?

Employees can share jobs on various social networks like Facebook, LinkedIn and Twitter
from the referral mailer itself in a single click.

 

3

Would my employees be able to forward the referral mailer to their personal network?

Yes, employees can forward the referral mail to their personal networks using the
‘Send referral email to friends’ option.

send referral job to friends

 

Read more on ‘How to Import contacts from Outlook, LinkedIn and Excel’

4

What are FAQs

-Option for recruiter to define answers to most common referral/IJP  related queries by employees on the referral portal

-These can be seen even without login to the referral site

 

5

How to enable FAQs?

  • Under Referral settings -> “Other Settings” -> Enable help page/FAQs for employees

This will enable pre-populated FAQs on referral site

 

6

How to add/edit more FAQs?

1.Click Manage

2.You can create new categories or add questions within existing categories.

Allows up to 10 questions for each category.

add_edit

7

Where can employees view the FAQ section?

On referral site in Non-logged in case, employee can see the FAQ link next to Register button at the top.

If the employee is logged in, then she needs to go to profile settings, in the dropdown she will find the FAQ option.

When Not logged in:

Not_logged_in

When Logged in:

logged_in

 

8

Any other feature?

Yes, Employees can view the questions and share their feedback in case they need any more clarifications.

Employee feedback is available at back end and the same can be provided on request.

feedback    comment

 

9

Can sub users also manage this FAQ settings ?

Yes, Sub users have the right to add/ edit categories and questions in this page.

However enabling/disabling  the FAQ section can only be  done by the super-user.

How to import contacts from Outlook, Excel ?
1

Do I need to import email-ids every time I send referral emails?

No, you can easily save contacts within the Naukri system and create your own customized lists for future use.

This can be done using ‘Referral’ -> ‘Manage Users’ -> ‘Contact Lists’

2

Are my contact lists private?

Yes, all the contact lists created by a sub-user are completely secure and private.
No other sub-user can see or modify these contact lists.

3

What are the different sources to import contacts in the tool?

Referral tool allows user to import contacts using various sources, like LinkedIn, Excel, Outlook, Gmail and Yahoo.

IJP - Features
1

What does IJP module offer ?


 

2

What Unique Features are available in IJP module ?

Unique Features –

1. Send out Custom Emails to employees with IJPs

2. Customize IJP application process

3. Track IJPs in single interface

4. Generate reports on IJPs

 

 

 

 

 

 

 

  • All IJPs to be displayed to all employees can be added to referral portal
  • Specific IJPs to be sent out to selected audience can be shared through “Create IJP mail”
    to specific set of employees.
Internal Job Posting (IJP)
1

What does IJP module offer ?


 

2

What Unique Features are available in IJP module ?

Unique Features –

1. Send out Custom Emails to employees with IJPs

2. Customize IJP application process

3. Track IJPs in single interface

4. Generate reports on IJPs

 

 

 

 

 

 

 

  • All IJPs to be displayed to all employees can be added to referral portal
  • Specific IJPs to be sent out to selected audience can be shared through “Create IJP mail”
    to specific set of employees.
Introduction to Naukri Referral Tool
1

What are Employee Referrals ?

Employee referral is a cost-effective way of finding the right, more reliable talent through your employees’ network. Recruiters share open vacancies to their employees who in turn refer their contacts for these positions.


 

Why are Employee Referrals one of the best ways to hire !

Employee Referrals are one of the best ways to recruit candidates –

1. Cost ROI
Average Cost of hiring through Employee Referrals could range anywhere between 40 % – 60% cheaper than other channels of hiring

 

2. Quicker than other recruitment channels
Closure time is the essence of recruitment in current era. There is a marked average reduction in time by 20% – 30% when hiring through Referrals

 

3. Quality Hires
Although a tough parameter to measure, Quality hiring is an attribute more likely to be associated with Employee Referrals as compared to normal hiring. This can be especially true in case referring employees are themselves great employees.

 

4. Cultural Fit and Adaptability
Research suggests that hires through Employee Referral are found to have longer stay in organizations.

 

5. Higher Retention of employees
Referrals are a better fit in your organization because of two primary reasons – one they are pre-vetted and approved by your referring employees; Two, they are better in their understanding of the company culture and “How-things-work-here” as compared to a direct hire. Both these reasons provide faster orientation and better adaptability for the incoming hire

 

Read How to create a good Referral Program

 

2

What is Naukri’s new Referral Hiring Tool all about?

Naukri Referral is an End to End Employee Referral Management Tool.

  • Easy to use Product with Mobile Ready Referral portal and Web App
  • Social Media Referrals
  • Employee engagement through Extensive Gamification
  • Integrated Tracking and Reporting


 

3

What are the salient features of Naukri Referral tool?

Top Features which provide End to End Referral Management –

 

1. Employee Referral Automation

2. Company Branding

3. Employee Engagement and Gamification

4. Social Media Referrals from Employees’ Networks

5. Custom Application Process

6. Automated Screening Process

7. Real time Notifications and Communication to Employees

8. Integrated Tracking

4

Why should I use Naukri Referral tool?

Naukri referral Tool is a powerful application which helps companies Automate their referral program.

5

What are the broad steps to recruit through Referral tool?

i. Post Jobs on Referral Site

Reuse your existing Naukri Job postings for Referrals or Post a Job only for your Employees.

ii. Notify Employees about jobs

Create a custom Referral and notify employees about new jobs

Employees can further share them with their friends on their professional and social networks

iii. Sit back and evaluate the referral applies

As referrals and applications flow in, you will be able to evaluate applies and track the employees who referred them. Change the candidate status

iv. Reward Employees

According to the Referral reward policy set, reward the employees.

6

Can I mention my employee referral policy on the referral site?

Yes, referral policy can be mentioned in ‘points & rewards’ section of ‘referral settings’.

This will be visible on the ‘Points & Rewards’ page of the Employee Site.

7

How Naukri Referral Works ?

Invite referrals using a free Private Job
1

What is a Private Job?


Private Job Posting

A private job is a job page which will NOT appear in Naukri jobsearch and Naukri alerts to jobseekers

It will also not appear in company microsites, (if any)

Since Naukri does not promote this job in jobsearch and alerts, this job remains Private.

 

How to use Private Job Posting

Recruiters can use Private job posting for sending referral email to employees.

Private job can also be shared on Social media through Broadcast option

Private jobs can also be sent to selected jobseeker pool through ‘Send a Job as Email (SAJE)’ option in Resdex.

 

Does Private Job Posting require Job Posting subscription or Credits ?

A private job does not require Naukri Job Posting subscription.

This means Companies can post a private job without using their job posting credits.

 

How is it different from Naukri Paid job posting ?

Naukri job posting goes live on Naukri – this means jobseekers can search for it
or receive alerts from Naukri,
hence, it consumes job posting credits.

Private job on other hand, is not promoted by Naukri and hence does not consume credits.

 

 

 

 

 

 

 

Invite Referrals without Job Posting
1

What is a Private Job?


Private Job Posting

A private job is a job page which will NOT appear in Naukri jobsearch and Naukri alerts to jobseekers

It will also not appear in company microsites, (if any)

Since Naukri does not promote this job in jobsearch and alerts, this job remains Private.

 

How to use Private Job Posting

Recruiters can use Private job posting for sending referral email to employees.

Private job can also be shared on Social media through Broadcast option

Private jobs can also be sent to selected jobseeker pool through ‘Send a Job as Email (SAJE)’ option in Resdex.

 

Does Private Job Posting require Job Posting subscription or Credits ?

A private job does not require Naukri Job Posting subscription.

This means Companies can post a private job without using their job posting credits.

 

How is it different from Naukri Paid job posting ?

Naukri job posting goes live on Naukri – this means jobseekers can search for it
or receive alerts from Naukri,
hence, it consumes job posting credits.

Private job on other hand, is not promoted by Naukri and hence does not consume credits.

 

 

 

 

 

 

 

2

Is there a limit on the number of folders that can be created in ‘Invite General CVs’?

No, there is no limit on the number of folders that can be created in ‘Invite general CVs’.
You can create as many as you need.

Jobs on Referral Site
1

Which all job postings can be used for Referrals?

User can use both –

  • Public – includes Hot Vacancy, Classifieds, and Premium.
  • Consumes credit.
  • Private job postings – does not consume credit
  • Free, unlimited job postings. Only visible to employees.
2

What is the shell life of jobs posted on referral site?

Same as Naukri Jobs.

3

I don’t want to post a job on Naukri but wish to post to on my referral website?

Post a Private vacancy and use the same on your referral site.

4

If a job is removed/expires from Naukri, it will automatically get removed from the site as well.

Yes, it will get removed automatically. Any job stays for 30 days in Naukri.

Only premium jobs stay for 60 days, all others are live for 30 days.

5

Can’t I subscribe for Referral tool as standalone, without going for job postings?

Yes, you can go for Referral tool without subscribing for job posting also.

In such a case, you can post a private job and use the same for Referrals.

Private jobs won’t be visible publicly on Naukri but would just visible on your site to your employees.

6

Can questionnaire be applied to referral jobs?

Yes, questionnaires can be applied to jobs on Naukri.

A candidate when applying to the job would be popped up with this questionnaire and would not be able to apply if a questionnaire is not filled.

7

Can I manually delete the jobs I wish to remove from Referral site?

Yes, recruiter can remove jobs from ‘Manage Referral Jobs’ page.

Manage Referral Jobs‘ page lists all the jobs that are Live on Referral site.

Select the job you wish to remove and Click on ‘Remove’ button (as shown below).

capt4

8

Can I use walk-in jobs for Referrals?

Walk-in jobs cannot be used for referrals currently.

9

Can my Employees anyhow go to Naukri and apply for other company’s job postings as well?

No, your employees remain within the domain of your referral site i.e. referralrecruit.com and not Naukri.

10

Can my Employees anyhow go to Naukri and apply for other company’s job postings as well?

No, your employees remain within the domain of your referral site i.e. referralrecruit.com and not Naukri.

Manage and Customize Stages
1

Custom Stages in Referral Tool (Available in Enterprise Referral)

Different organizations have different processes and stages of recruiting. To cater to these needs and give more flexibility in capturing these stages, Naukri Referral Tool provides the ability to define custom status to indicate various stages in hiring process.

Custom Stages in Referral

Recruiters can

* Define new stages – Add new stages apart from the default stages available

* Edit Names of the existing stages – Edit the name of existing default stages to reflect your organization’s unique process

* Define sub stage for a stage – Mimic your actual process in detail with sub stages

* Delete a Stage – Remove redundant stages from the process

New Stages and changes made in them would be reflected in all Naukri response managers as well (eApps and CSM).

 

FAQs

Q: Where can I find the current stages present in the system?

A: You can see them by going to Referral > Settings > Selection Stages

Q: How can I add or edit a stage?

A: On Selection Stages page, click on ‘Customize’ button at the bottom. This would open a page where you can add or edit a stage.

Q: How can I add a sub stage?

A: Click on the small arrow present on an existing stage tuple. This would allow you to add a new stage by directly adding a name or clicking on ‘+’ icon.

Q: How can I delete a stage?

A: You can delete a stage by clicking on the trash icon present on the stage tuple

Q: I have CSM Pro and I have already added customized stages, will they be available in Referral tool?

A:  Yes they will be available in Referral tool also.

Naukri Referral Tips
1

Can I give the referral email a look and feel of my company?

You can use your company’s logo and can upload your banner to create email
according to your company’s white labeling.

Read more on how to brand your Employee Referrals using Naukri

2

How do I save time, reuse templates?

Yes, you can use previously created templates in order to save rework in future.

Once you have created an email template, you can save this template and use the same again for other referral mailers.

3

How to increase applies through intelligent reminders?

While sending out your Referral emails to employees, you can schedule reminders to be sent on future dates.
These reminders can be set for 2 days, 4 days and 7 days from the day the referral email will be sent.

Once set, the system will automatically send out a copy of your original referral email with the text ‘[Reminder]’ added to the subject line to all the original recipients of your referral email.

Thus, your employees can act on these mailers if they missed them,the first time –  thus increasing responses.

6

Read how to get more responses through intelligent reminders

Post Jobs on Referral Portal
1

What is a Private Job?


Private Job Posting

A private job is a job page which will NOT appear in Naukri jobsearch and Naukri alerts to jobseekers

It will also not appear in company microsites, (if any)

Since Naukri does not promote this job in jobsearch and alerts, this job remains Private.

 

How to use Private Job Posting

Recruiters can use Private job posting for sending referral email to employees.

Private job can also be shared on Social media through Broadcast option

Private jobs can also be sent to selected jobseeker pool through ‘Send a Job as Email (SAJE)’ option in Resdex.

 

Does Private Job Posting require Job Posting subscription or Credits ?

A private job does not require Naukri Job Posting subscription.

This means Companies can post a private job without using their job posting credits.

 

How is it different from Naukri Paid job posting ?

Naukri job posting goes live on Naukri – this means jobseekers can search for it
or receive alerts from Naukri,
hence, it consumes job posting credits.

Private job on other hand, is not promoted by Naukri and hence does not consume credits.

 

 

 

 

 

 

 

2

Is there a limit on the number of folders that can be created in ‘Invite General CVs’?

No, there is no limit on the number of folders that can be created in ‘Invite general CVs’.
You can create as many as you need.

3

Which all job postings can be used for Referrals?

User can use both –

  • Public – includes Hot Vacancy, Classifieds, and Premium.
  • Consumes credit.
  • Private job postings – does not consume credit
  • Free, unlimited job postings. Only visible to employees.
4

What is the shell life of jobs posted on referral site?

Same as Naukri Jobs.

5

I don’t want to post a job on Naukri but wish to post to on my referral website?

Post a Private vacancy and use the same on your referral site.

6

If a job is removed/expires from Naukri, it will automatically get removed from the site as well.

Yes, it will get removed automatically. Any job stays for 30 days in Naukri.

Only premium jobs stay for 60 days, all others are live for 30 days.

7

Can’t I subscribe for Referral tool as standalone, without going for job postings?

Yes, you can go for Referral tool without subscribing for job posting also.

In such a case, you can post a private job and use the same for Referrals.

Private jobs won’t be visible publicly on Naukri but would just visible on your site to your employees.

8

Can questionnaire be applied to referral jobs?

Yes, questionnaires can be applied to jobs on Naukri.

A candidate when applying to the job would be popped up with this questionnaire and would not be able to apply if a questionnaire is not filled.

9

Can I manually delete the jobs I wish to remove from Referral site?

Yes, recruiter can remove jobs from ‘Manage Referral Jobs’ page.

Manage Referral Jobs‘ page lists all the jobs that are Live on Referral site.

Select the job you wish to remove and Click on ‘Remove’ button (as shown below).

capt4

10

Can I use walk-in jobs for Referrals?

Walk-in jobs cannot be used for referrals currently.

Referral data tracking
1

How long does the referral data remain available in the system?

Referral tracking data is available in your system for 1 year from the date of first referral for that job.
You can download this data anytime in excel format from your account.

Jobseeker CV is available as per your current response manager duration.
Free eApps/BRV – 3 months

Paid eApps – 1 year

2

Where can I track my referral applications?

All the referral applications (Job Applies or Drop CV) can be tracked in Track Referral tab.

track ref

3

Will the system allow 2 employees to upload duplicate CVs of the same candidate?

If employee A has uploaded a referral CV, tool will not allow same candidate (check on same email) CV to be uploaded against the same job for 30 days. Next try of upload would be shown a message ‘Candidate already referred’.

Although, if the same candidate CV is uploaded against any other job, system does not take this as a duplicate and uploads this successfully.

The above is possible only if the recruiter has not blocked duplicate responses across jobs from eApps options to block responses.

4

On what criteria does the system treats apply as duplicate?

Currently, system treats email id/mobile number as the criteria for detecting duplicates.

5

For how much time does the system checks for the CV duplicity?

CV duplicity is checked for 1 month in normal apply.

If using eApps, block responses can increase it up to 12 months (across jobs as well).

6

Can I block duplicate responses across all or selected jobs?

Yes, If using eApps, block responses can increase it up to 12 months (across jobs as well).

7

I have subscribed for CSM, will my referral responses come to eApps or CSM?

Referral responses come to both –

Track referral interface, &

CSM /eApps, whichever is set as the response manager when posting the job

8

Does the status change in Track Referral interface also reflect in eApps?

Yes, candidate statuses changed in track referral interface also reflect in eApps and vice versa. eApps and track referral statuses are synced.

9

Can I attach a questionnaire which my employees can fill before submitting any referral CV?

It is an optional feature, client can get it activated from back end and any Questionnaire attached to referral jobs would be visible to employees as well.

Referral Incentive – Payment in Stages
1

Referral Incentive – Payment in Stages

Challenge for most companies looking to incentivize referrals – How to make it attractive and engaging ?

 

Introducing option to pay referral incentive in stages/tranches in the Referral Enterprise variant.

Payout policy is defined by specifying the duration after the candidate joins when the employee who referred the candidate is eligible to receive referral amount.
With payment in stages the HR would get the flexibility to define payments to be made in more than one stages e.g. paying some amount after one month of joining and remaining referral amount after 2 months of joining.

These amount at each of the stages can be a percentage of the referral amount or can be a fixed amount/benefit. In addition, the amount can be given not only after the candidate joins but even when the candidate is shortlisted, offered a job etc.


FAQs

Q: Where can I define the payment in stages?

A: You can go to the Payout Settings menu in left menu bar under Referral’s Settings. Turn on the Allow Partial Payment in Referral and start defining stages.

 

Q: How many stages can I define?

A: You can create one stage for each of the unique combinations that can be made from statuses available in the system with the duration available in the dropdown.

Q: Can I define multiple stages based on single status say joined?

A: Yes, there can be multiple stages e.g. 1 month after joining 20% referral amount, 2 months after joining 80% referral amount.

Q: What happens if the payment policy changes after a referral is made? Will the payment to be made follow the new policy or the old policy?

A: The payment to be made for a particular referral would follow the policy that was existing at the time the referral was made.

Q: Can the system consider the payment as per the policy that is present at the time of candidate’s joining and not at the time of referral?

A: Yes. But it has to be requested and will be changed from backend. The policy will only be followed for all the future referrals being made.

 

Q: Can I define some percentage of referral amount and a fixed amount to be given at the same time?

A: Yes. For example, you can define to give 50% of referral amount after 2 months the candidate has joined and also give Rs. 1000 after 2 months the candidate has joined. Payment in % and fixed amount however are captured in different tables on settings page.

 

Q: Can the payment policy differ from job to job?

A: No at any given point in time the policy will be applicable to all the jobs.

 

Q: Where can I see the payment to be made to a particular employee for his/her referrals?

A: You can see it in Payout Report available under Referral Reports.

Referral Site Settings
1

I don’t want to enable all social sharing features for my employees?

Selected social sharing features can be enabled from Referral settings.

Go to Referral -> Referral Settings

social sharing features

 

2

Can I mention my employee referral policy on the referral site?

Yes, referral policy can be mentioned in ‘points & rewards’ section of ‘referral settings’.

This will be visible on the ‘Points & Rewards’ page of the Employee Site.

rewards

3

I don’t want to show the points system to my employees?

Case 1 – Run points system in back end but do not reflect to my employees

Go to Referral Settings -> Points and Rewards System -> Switch OFF the 2nd button (screenshot below)

points2

Case 2 -Switch off points system in back end as well as from employee interface

Go to Referral Settings -> Points and Rewards System -> Switch OFF the 1st button (screenshot below)

points1

 

 

4

Can the badges system be switched off or can it be edited?

Yes, the badge system can be switched off and can be customized. Individual Badge names, points to be rewarded on earning a badge and even whether to show the badge to the employees can be customized.

Reports
1

Can i get all Referral Applies in my ATS ?

Yes, Naukri Referral Tool now allows users to integrate their Job Posting and Referral responses with their ATS.

This would all applies will flow back to your ATS in your desired format.

For more information, please contact us at support@naukri.com

 

2

Can I generate a report where I can view the activity of each employee?

Yes, system allows user to generate Employee details report specifying details about the referral activities done by the employees in the specified period (up to a maximum of 12 months).

Download or Report Email option is also available.

3

I wish to view the referral applies report for my account, can I generate the same? Is this specific to my (sub user) account or to all users?

Yes, you can generate a referral applies report from Referral reports section in ‘Usage Report’.

This report tells you about the number of jobs posted, emails sent, shares done, views and applies received in a specified duration (up to a max of 12 months).

This report can also be downloaded into the system in an excel sheet.

You can also schedule this report as an email to your inbox on weekly or monthly basis.

4

How can I track how many positions have I closed and how much amount is to be paid to each referee?

Naukri referral tool generates a ‘Referral Closure Report’ which tells you about the jobs closed, referee employees and amount to be paid to them.

This can be generated for a period of up to 12 months.

Download or report email option also available.

5

Can I get notification of closed cases, or recruiter activities being done in Referral account?

Yes, you can set auto emailing for all reports.

Frequency can be chosen by the recruiter and basis this chosen frequency these emails will be emailed to their inboxes.

Schedule Bulk Email and Email Log
1

Schedule Bulk Email and Email Log

 

Bulk Email

A super user or sub user can send referral jobs using create referral mail. The user can send these jobs to 1000 employees in one go.

To enable the HR to send these mails to much larger group of employees in one go we have introduced the ability to schedule a bulk email.
With bulk email the HR can send the Referral Jobs to a maximum of 1.5 lacs employees in one click. The bulk email will be scheduled for sending on next calendar day morning.

Email Log

Email Log will enable the HR to see the scheduled Bulk emails, provide them an option to cancel the scheduled bulk email and see the already sent emails.
The log will provide other useful information like which user sent the email, how many employees were sent the email, date of sending the email, how many emails were opened and current status.
The HR can filter the log entries based on status and date.

 


FAQs

Bulk Email

Q: How many maximum emails can a user schedule in a day?

A: Each company is given a maximum quota of 1.5 lacs emails that can be scheduled in one day, for all sub users combined. Thus a user can schedule a maximum of 1.5 lacs emails if no other sub user has scheduled any email.  (This quota would be 3000 if the client has a consultant type account)

 

Q:  Where do I get an option to schedule the bulk email? 

A:  You can schedule a bulk email to be sent from Create Referral Mailer itself. You should be able to see the option to choose from sending the email instantly or schedule it using bulk email.

 

Q: How do I choose the recipients of the bulk email?

A: On selecting the Bulk Email Option, you can choose to

  1. Use the set of email Ids that were sent the bulk email last time OR
  2. Upload a new list of email Ids using an excel file

 

Q: If an email Id is repeated in the excel file, will that person receive two mails?

A: No, duplicate email Ids will be removed and the person will receive the mail only once.

 

Q: If there are invalid email Ids in the excel sheet I uploaded, will it be deducted from the daily quota?

A: No, only valid email Ids will be counted and scheduled for sending the emails. The invalid and duplicate email Ids will not be deducted from the daily quota.

 

Q: Can a sub user schedule more than one bulk email in one day?

A: Yes, as long as the daily quota is not exhausted.

 

Q: Will the last used set of email Ids be maintained for each sub user?

A: Yes, each sub user will only be able to select his/her last used set of email Ids.

 

Q: Can I set reminder mails on the scheduled mails?

A: No, they can only be set on regular create referral mails which are sent immediately.

 

Q: If I exhaust my daily quota of bulk emails will I be able to send the regular create referral mails to employees?

A: Yes, the quota limit of bulk email will not affect the regular create referral emails.

 

Q: Can I schedule a bulk email and send a regular referral email at the same time?

A: No. Only the option that you selected the last would be used to send the emails.


Email Log

Q: How many maximum records can I see in the Email Log?

A: You can see as many records there are in the last one year.

 

Q: What is difference between Manual and Automated Tabs? OR Which emails are shown in Email Log?

A: Manual Tab: This tab lists down the Scheduled Bulk email and create referral mails sent by any sub user

Automated Tab: This tab lists down the automated mails – new jobs mail and Leaderboard mailer sent to employees and the reminder emails of the create referral mails scheduled by sub users.

 

Q:  What happens when I cancel a scheduled bulk mail?

A: The status of the scheduled bulk mail is changed to cancel and the email campaign cancelled will not be executed. The number of emails in the cancelled email campaign will be added to the daily quota of bulk email for that day.

 

Q: Will I see all the email campaigns scheduled in future?

A: No. Only the Bulk emails scheduled will be seen as scheduled. The other kind of email campaigns like new jobs mailer, leaderboard mailer will only be shown in email log once they are sent.

 

Q: Can I download the email log?

A: Yes, you can download it as an excel file by clicking on the link present at the bottom of the table.


 

Sending Referral Email - Queries
1

Lot of my Employee use Smart Phones. Does Naukri Referral work on Mobile ?

Yes, Naukri referral tool is built for Mobile .
It allows your employees to remotely access the mails and do the same set of sharing activities from their smart phones as well.

How Naukri Referral works on Mobile

2

What if I enter an email ID multiple times while sending referral invitation?

Naukri system automatically removes duplicate email-ids while sending emails.
So a mailer recipient will receive just one email, even if she is mentioned many times in the mailing list

3

Can I remove duplicate email IDs to whom that email has already been sent?

Yes, Naukri system allows you to remove the email IDs from the recipients list to whom the email has already been sent in the last 7 days.
Also, duplicate emails in the same lot are removed automatically.

4

I feel uncomfortable in sharing link for job details posted on Naukri.com. My employees could use this as an opportunity to go ahead and search jobs on Naukri.

There is NO mention of “Naukri.com” anywhere in the mailer and the mail is sent from HR’s email-id. Job posting link in the Referral mailer only aims to provide employees with the job details. If jobsite access is not available to the employees, then they would not be able to search jobs on Naukri.

5

Is there a limit to the number of emails that can be sent to employees?

A maximum of 1000 emails can be sent in one instance. This process can be repeated as often as required. This way any number of emails can be sent to employees as required.

6

Can I create custom mailers for my employees?

Yes, Naukri referral tool allows you to create attractive custom mailers with multiple readily available theme options including mobile friendly ones. User can create custom mailers and save template for later user as well.

7

Which all automated mailers are sent from the system to my employees?

Below are the details on the mailers that are sent from the system to the employees or the recruiter –

8

Does these automated mailers go from Naukri id?

These automated mailers will go from the email id that you set in ‘Email Settings’ section in Referral settings tab.

email settings

9

Know reasons why the Create Referral Email may be undelivered

Why my Email is not getting delivered to Employees!

The most common reason your employees emails are not getting delivered is because they may have been blocked by your IT team. It is possible that these emails have run into problem with your ‘Internal Firewalls’.

Why does it happen ?

Some companies do not like seeing emails going ‘To’ and ‘From’ the same domain, while being passed through a third party.

For instance, you may be sending the email from you@YourEmail.com to employees@YourEmail.com .
In the middle of this process, your email goes through Naukri server.
It is possible that your company IT team may find these emails suspicious and block them.

Is it a big issue ?

No, this problem happens in few cases; nothing to worry about.
It can be handled very easily.

What is the solution ?

Solution is very simple.
Your IT team needs to whitelist our IPs. This would mean they are Ok receiving emails from our application.Our Product team will work with your IT team to resolve this quickly.

Connect with us and we will take it forward with your IT team.

How much time will this whole process take ?

In most cases, can be resolved in 1-2 days.

Is there any risk involved ?

No, this is a completely safe process. We use exclusive IPs to send out emails to your Employees.
Your IT team can safely mark these IPs as allowed;
Once done, your applications emails will start flowing in.

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks,

Naukri Referral Team


 

Site Settings
1

I don’t want to enable all social sharing features for my employees?

Selected social sharing features can be enabled from Referral settings.

Go to Referral -> Referral Settings

social sharing features

 

2

Can I mention my employee referral policy on the referral site?

Yes, referral policy can be mentioned in ‘points & rewards’ section of ‘referral settings’.

This will be visible on the ‘Points & Rewards’ page of the Employee Site.

rewards

3

I don’t want to show the points system to my employees?

Case 1 – Run points system in back end but do not reflect to my employees

Go to Referral Settings -> Points and Rewards System -> Switch OFF the 2nd button (screenshot below)

points2

Case 2 -Switch off points system in back end as well as from employee interface

Go to Referral Settings -> Points and Rewards System -> Switch OFF the 1st button (screenshot below)

points1

 

 

4

Can the badges system be switched off or can it be edited?

Yes, the badge system can be switched off and can be customized. Individual Badge names, points to be rewarded on earning a badge and even whether to show the badge to the employees can be customized.

Tips and Tricks
1

Can I give the referral email a look and feel of my company?

You can use your company’s logo and can upload your banner to create email
according to your company’s white labeling.

Read more on how to brand your Employee Referrals using Naukri

2

How do I save time, reuse templates?

Yes, you can use previously created templates in order to save rework in future.

Once you have created an email template, you can save this template and use the same again for other referral mailers.

3

How to increase applies through intelligent reminders?

While sending out your Referral emails to employees, you can schedule reminders to be sent on future dates.
These reminders can be set for 2 days, 4 days and 7 days from the day the referral email will be sent.

Once set, the system will automatically send out a copy of your original referral email with the text ‘[Reminder]’ added to the subject line to all the original recipients of your referral email.

Thus, your employees can act on these mailers if they missed them,the first time –  thus increasing responses.

6

Read how to get more responses through intelligent reminders

4

How to capture maximum audience from referrals ?

To make your job go viral and to get maximum applies, referral tool provides you with an option to choose social networks.
Based on your choice, referral email sent to your employees will have options to share jobs on different social networks.

For example, unchecking Twitter option will remove it as a sharing option from your referral emails.

7

Uncategorized
1

Hello world!

Welcome to Microsite Sites. This is your first post. Edit or delete it, then start blogging!

2

We are a group company. Can we upload more than one logo in referral Email ?

Yes, referral tool allows you to upload up to 5 logos in the tool.

3

How to enable FAQs?

  • Under Referral settings -> “Other Settings” -> Enable help page/FAQs for employees

This will enable pre-populated FAQs on referral site

 

4

Know reasons why the Create Referral Email may be undelivered

Why my Email is not getting delivered to Employees!

The most common reason your employees emails are not getting delivered is because they may have been blocked by your IT team. It is possible that these emails have run into problem with your ‘Internal Firewalls’.

Why does it happen ?

Some companies do not like seeing emails going ‘To’ and ‘From’ the same domain, while being passed through a third party.

For instance, you may be sending the email from you@YourEmail.com to employees@YourEmail.com .
In the middle of this process, your email goes through Naukri server.
It is possible that your company IT team may find these emails suspicious and block them.

Is it a big issue ?

No, this problem happens in few cases; nothing to worry about.
It can be handled very easily.

What is the solution ?

Solution is very simple.
Your IT team needs to whitelist our IPs. This would mean they are Ok receiving emails from our application.Our Product team will work with your IT team to resolve this quickly.

Connect with us and we will take it forward with your IT team.

How much time will this whole process take ?

In most cases, can be resolved in 1-2 days.

Is there any risk involved ?

No, this is a completely safe process. We use exclusive IPs to send out emails to your Employees.
Your IT team can safely mark these IPs as allowed;
Once done, your applications emails will start flowing in.

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks,

Naukri Referral Team


 

5

Create Referral Mailer – Import contacts

How to Import contacts for Referral Email

1. LinkedIn Account
2. Outlook 2003/2007
3. Outlook 2010
4. Upload from Excel


1. LinkedIn Contacts

You can easily download your LinkedIn contacts to a “csv” file and upload the same
Step by Step approach to Import LinkedIn Contacts


2. Outlook 2003/2007 Contacts

You can easily extract your Outlook contacts to a “csv” file and upload these on Referral tool page to send emails.
I) Export contacts Not Saved in your Outlook Address Book.
View Tutorial here

II) Export contacts saved in your Outlook Address Book.
View step by step approach here


3. Outlook 2010 Contacts

You can easily extract your Outlook contacts to a “csv” file and upload the same for sending Referral mail through Naukri Tool.

In case you have not stored your contacts but still want to export “Previously Emailed” contacts, select Suggested Contacts Folder for exporting.
Step wise tutorial for Outlook 2010


4. Excel Contacts: Email-ids stored in excel

You can easily list your email-ids in an excel and upload the same. Steps for excel

 

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks!

Naukri Referral Team


 

6

Sending referral emails – Group Email Ids

Why you should not use a group email-id for sending referral emails !

The most common reason your referral emails are not getting delivered is because they may have been blocked by your IT team. It is possible that these emails have run into problem with your ‘Internal Firewalls’.

I. What is a group email-id ?

A group email-id is a mail alias or email group for sending emails to multiple or all employees at one go. For example all@YourCompany.com

II. Why sending referral email to a group email-id is Not a good idea ?

Lost tracking

1. We treat group email-id as one and do not have information on which employees are part of this group.
2. We do not fetch this information from your outlook to maintain security of your company data.
3. This means even when an employee refers a friend, your referral tracker will still display the group email-id as the referrer. This disrupts your tracking.

Notifications sent to the group email-id

1. A notification mail is sent to employees every week informing them about any referrals through their network.
2. This notification mail gets sent to the group email-id in case referral email was sent to it originally.

Incorrect Reports

1. Referral tool provides you reporting on which employees are eligible for referral money every month.
2. In case you use group email-id for referral emails, this reporting will not be available for calculating referral payout.

III. What is the alternative of using a group Email-id ?

For outlook 2010/2013 users

1. In case you have outlook 2010/2013, this task becomes pretty simple.
2. All you need to do is click on the group email-id to expand into the employee names.
3. You can then copy paste this directly into referral tool. It will extract only the employee email-ids for sending referrals.

For outlook 2003/ 2007 users

1. You would need to import contacts from your outlook. Step by Step instructions here
2. If you have employee email-ids in excel format, you can upload them easily to the referral tool. Read about it here

 

We’re Here to Help

For any queries or feedback, Connect with our Product team for a quick session.

Connect Now

Thanks!

Naukri Referral Team


 

7

Send Custom Communication to Employees/Candidates

8

Walk-in Jobs on Referral site

Walk-in jobs are a common way to invite referrals for job openings in your organization. Naukri Referral Tool allows recruiters to share these Walk-in Jobs with employees by posting it on Employee Referral Portal as well as sending them in a customized mail.

 

FAQs

Q: How can a recruiter post a Walk-in Job on Referral site?

To post a Walk-in job, recruiter can select the type of the job as ‘Walk-in’ in the Manager Responses section while posting the job. Based on the settings, the job will be auto-pushed to referral site or can be added by the recruiter manually from Manage Referral/IJP Jobs page.

Q: How would the employees know about the Walk-in Jobs?

* Walk-in Jobs will have a special icon next to the Job title

* Upcoming Walk-in Jobs can be seen in a widget on their home page.

* Employees can see the calendar of all future Walk-in Jobs and search Walk-in jobs based on location, department etc.

Q: How can an employee refer a friend for a Walk-in Job?

Employees can upload a CV for their friend or they can share the Job details on their networks with just one click. Candidates can use the links shared by the employees to know about the Walk-in details and apply.

Q: How would the candidate know about the Walk-in Job?

When employees upload a CV, the candidate receives an email with the job details. The candidate can read the Job description and also request to be reminded via an automated email a day before the Walk-in Job.

Similarly, when employees share Job details on their networks, the candidates can Apply for the Job and choose to be reminded a day before the Walk-in Job.

 

Unique Features of Naukri Referral Tool
1

Can I fetch various reports on my Referral applies data?

Yes, Referral provides you with a total of 8 different reports to slice and dice referral data.

All these can be –

1) generated on screen,

2) downloaded in excel formats

3) automated to receive notifications on email

reports1

 

2

How Naukri Referral provides Personalized Branding to your Referral Portal ?

Companies Get branded Referral Portal and option to customize the following –

1. Referral Web App  – Color theme and icon

2. Referral Portal – Color theme , Company Logo, Banner/Background Image

3. Referral Widgets – Customize widgets – display/hide as per preferences

 

3

What are the features of Referral Web App

 


 

4

What does Naukri Referral Web App Offer ?

 

 

 

 

 

5

Branding Customizations possible in Web App

6

What kind of automation can the tool provide to Recruiters ?

7

How can companies engage better with Referring Employees ?

8

Get More referrals through Employees’ networks

9

Send Custom Communication to Employees/Candidates

Walk-in Referrals
1

Walk-in Jobs on Referral site

Walk-in jobs are a common way to invite referrals for job openings in your organization. Naukri Referral Tool allows recruiters to share these Walk-in Jobs with employees by posting it on Employee Referral Portal as well as sending them in a customized mail.

 

FAQs

Q: How can a recruiter post a Walk-in Job on Referral site?

To post a Walk-in job, recruiter can select the type of the job as ‘Walk-in’ in the Manager Responses section while posting the job. Based on the settings, the job will be auto-pushed to referral site or can be added by the recruiter manually from Manage Referral/IJP Jobs page.

Q: How would the employees know about the Walk-in Jobs?

* Walk-in Jobs will have a special icon next to the Job title

* Upcoming Walk-in Jobs can be seen in a widget on their home page.

* Employees can see the calendar of all future Walk-in Jobs and search Walk-in jobs based on location, department etc.

Q: How can an employee refer a friend for a Walk-in Job?

Employees can upload a CV for their friend or they can share the Job details on their networks with just one click. Candidates can use the links shared by the employees to know about the Walk-in details and apply.

Q: How would the candidate know about the Walk-in Job?

When employees upload a CV, the candidate receives an email with the job details. The candidate can read the Job description and also request to be reminded via an automated email a day before the Walk-in Job.

Similarly, when employees share Job details on their networks, the candidates can Apply for the Job and choose to be reminded a day before the Walk-in Job.