Frequently Asked Questions

Schedule Bulk Email and Email Log

 

Bulk Email

A super user or sub user can send referral jobs using create referral mail. The user can send these jobs to 1000 employees in one go.

To enable the HR to send these mails to much larger group of employees in one go we have introduced the ability to schedule a bulk email.
With bulk email the HR can send the Referral Jobs to a maximum of 1.5 lacs employees in one click. The bulk email will be scheduled for sending on next calendar day morning.

Email Log

Email Log will enable the HR to see the scheduled Bulk emails, provide them an option to cancel the scheduled bulk email and see the already sent emails.
The log will provide other useful information like which user sent the email, how many employees were sent the email, date of sending the email, how many emails were opened and current status.
The HR can filter the log entries based on status and date.

 


FAQs

Bulk Email

Q: How many maximum emails can a user schedule in a day?

A: Each company is given a maximum quota of 1.5 lacs emails that can be scheduled in one day, for all sub users combined. Thus a user can schedule a maximum of 1.5 lacs emails if no other sub user has scheduled any email.  (This quota would be 3000 if the client has a consultant type account)

 

Q:  Where do I get an option to schedule the bulk email? 

A:  You can schedule a bulk email to be sent from Create Referral Mailer itself. You should be able to see the option to choose from sending the email instantly or schedule it using bulk email.

 

Q: How do I choose the recipients of the bulk email?

A: On selecting the Bulk Email Option, you can choose to

  1. Use the set of email Ids that were sent the bulk email last time OR
  2. Upload a new list of email Ids using an excel file

 

Q: If an email Id is repeated in the excel file, will that person receive two mails?

A: No, duplicate email Ids will be removed and the person will receive the mail only once.

 

Q: If there are invalid email Ids in the excel sheet I uploaded, will it be deducted from the daily quota?

A: No, only valid email Ids will be counted and scheduled for sending the emails. The invalid and duplicate email Ids will not be deducted from the daily quota.

 

Q: Can a sub user schedule more than one bulk email in one day?

A: Yes, as long as the daily quota is not exhausted.

 

Q: Will the last used set of email Ids be maintained for each sub user?

A: Yes, each sub user will only be able to select his/her last used set of email Ids.

 

Q: Can I set reminder mails on the scheduled mails?

A: No, they can only be set on regular create referral mails which are sent immediately.

 

Q: If I exhaust my daily quota of bulk emails will I be able to send the regular create referral mails to employees?

A: Yes, the quota limit of bulk email will not affect the regular create referral emails.

 

Q: Can I schedule a bulk email and send a regular referral email at the same time?

A: No. Only the option that you selected the last would be used to send the emails.


Email Log

Q: How many maximum records can I see in the Email Log?

A: You can see as many records there are in the last one year.

 

Q: What is difference between Manual and Automated Tabs? OR Which emails are shown in Email Log?

A: Manual Tab: This tab lists down the Scheduled Bulk email and create referral mails sent by any sub user

Automated Tab: This tab lists down the automated mails – new jobs mail and Leaderboard mailer sent to employees and the reminder emails of the create referral mails scheduled by sub users.

 

Q:  What happens when I cancel a scheduled bulk mail?

A: The status of the scheduled bulk mail is changed to cancel and the email campaign cancelled will not be executed. The number of emails in the cancelled email campaign will be added to the daily quota of bulk email for that day.

 

Q: Will I see all the email campaigns scheduled in future?

A: No. Only the Bulk emails scheduled will be seen as scheduled. The other kind of email campaigns like new jobs mailer, leaderboard mailer will only be shown in email log once they are sent.

 

Q: Can I download the email log?

A: Yes, you can download it as an excel file by clicking on the link present at the bottom of the table.


 

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